01
Review and confirm
Check product details, destination, document readiness and agreed scope. Confirm who is responsible for packing, collection, freight, customs representation and delivery.
Move · Logistics coordination
A clear handoff at every stage of the journey.
Understand the proposed process from a reviewed product brief to delivery. The sequence is illustrative: transport mode, destination, inspection and carrier schedules can change the actual milestones.
Discuss your trade need02
Prepare and hand over
Agree packing and labelling, reconcile package counts and weights, and obtain a collection or handover record from the responsible party.
03
Confirm dispatch
Obtain the transport document from its issuer and compare its shipment identifiers, parties and route with the agreed instructions. Booking confirmation is not proof of departure.
04
Follow transit and arrival
Check the latest approved milestone and expected next action. A carrier delay, inspection or missing document may require an update to the plan; dates remain estimates unless expressly confirmed.
05
Destination review and release
The responsible licensed agent and authorities handle applicable declarations, checks and release. Never interpret a public tracking status as official customs permission.
06
Delivery and close-out
Confirm receipt with the authorised recipient, record discrepancies promptly and keep the delivery evidence and agreed case correspondence.
Prepare · compare · confirm
Example documents and checks
Planning examples only—not completed shipping documents or proof of approval. Exact requirements depend on the goods, origin and destination.
Commercial invoice
Example fields: seller and buyer, invoice date and number, goods description, quantities, currency, values and agreed delivery terms.
Check: Compare descriptions and quantities with the order and packing list; confirm authenticity with the issuer.
Packing list
Example fields: package numbers, contents, package count, dimensions and gross/net weights.
Check: Reconcile totals with the invoice and actual packed goods. Resolve differences before handover.
Transport document
Examples include a bill of lading or air waybill, depending on the transport mode.
Check: Verify the reference and shipment details through the issuing carrier or authorised agent—not an unfamiliar payment link.
Destination-specific documents
Permits, declarations, origin evidence or other certificates may be needed for the product and route.
Check: Confirm current requirements and validity with the relevant authority and licensed agent. A sample checklist is not an issued permit.
For Ghana, check the current GRA import procedures and Customs import/export guidance with your licensed agent. Guidance reviewed 24 October 2026; requirements can change.
How movement becomes a tracking update
Ask the team for your issued public tracking reference. Use it on the tracking page to view approved progress—not live GPS, private documents or a promise of delivery.
Open secure shipment tracking →Your next step
Tell us where you need support.
Account enquiries require sign-in; new accounts need email verification and Head Office approval. Your selection carries into the enquiry form. Nothing is submitted just by choosing a service. Email opens your mail app.
Describe the product, route, quantity and current stage first. Do not send passwords, payment PINs or identity documents in an initial enquiry. Use an agreed private channel for sensitive documents.